Digital Card FAQ

Photo: Nate Watters
Photo: Nate Watters

Getting started with your digital Burke membership card

Here you'll find answers to common questions about downloading and using our digital membership cards.

Can't find the answer you're looking for? Feel free to email burkemem@uw.edu or call 206.616.6057.

Access the email from your smartphone and click the "Download" button, then click "Add to Wallet" and "Add." The card will automatically go to your iPhone’s  Apple Wallet. It can be accessed in Wallet at any time.

Android users need to download Wallet Passes | Passbook Wallet from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Passes app, where it can be accessed at any time.

That’s OK! Whether you use a digital card or a physical card, your membership is recorded in our system and we can always look you up by name if you can’t find your card. Our team can also help you find the card on your phone, if you'd like.

That’s OK! Whether you use a digital card or a physical card, your membership is recorded in our system and we can always look you up by name if you aren’t able to bring your card up on your phone.

That’s OK! Whether you use a digital card or a physical card, your membership is recorded in our system and we can always look you up by name if you aren’t able to bring your card up on your phone. 

If your membership includes reciprocal benefits, the NARM and ROAM reciprocal logos will be automatically added to your digital card. This digital method is actually even easier to use when you visit other organizations because the expiration date will always be correct and your reciprocal stickers will never wear away!

 

Digital cards are included with every membership, but using them is entirely optional. You can select to receive a physical card when you join or renew. Or, you can email burkemem@uw.edu or call 206.616.6057 to get a physical card for your existing membership.

Digital cards are included with every membership, but using them is entirely optional. You can select to receive a physical card when you join or renew. Or, you can email burkemem@uw.edu or call 206.616.6057 to get a physical card for your existing membership.

All of your benefits are conveniently listed on the back of your digital membership card. To look at the back of your card, tap the info icon on the pass—it looks like a lowercase "i" inside of a circle. Feel free to email burkemem@uw.edu or call 206.616.6057 if you would rather speak to a Burke membership representative about your benefits. 

More information, including your member ID and your benefits, is listed on the back of your digital membership card. To access the back of your card, tap the info icon on your pass. The info icon looks like a lowercase “i” inside of a circle. 

 

We can fix that! Please email burkemem@uw.edu or call 206.616.6057.

On an Android: Navigate to the back of the card (click the small info icon on the front of the card) and use the “Share Pass” button to send the card to your flexible guest.

On an iPhone: You will find the share icon at the top right of the digital card. The share icon looks like a square with and arrow pointing upwards.

If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there—it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.

The Burke Museum does not scan membership cards, so we do not have a barcode on our digital cards. No need to worry, your card is completely active! Just make sure your name, expiration date, and level are correct.

Questions?

We're here to help!

Membership
206.616.6057
burkemem@uw.edu